HOW FAST DO I RECEIVE MY ORDER?
Ordered before 15.30 Central European Time (CET) = shipped today.
Royal Dutch Post (Post NL) id the preferred postal company that takes care of our shipments. They do their utmost to deliver the package as soon as possible.
The exceptions ...
On Sundays there are no deliveries.
Delivery of specially customized items: allow 2 additional working days for this.
CAN MY PACKAGE BE SENT TO ANOTHER DELIVERY ADDRESS?
Yes that is possible. Handy if, for example, you want the order delivered to your office. Place your order and simply follow the steps in the ordering process, you can enter a different delivery address there.
SHIPPING AND SHIPPING AREAS
We ship LampLord Lamps and Lamp Parts to our customers all over the world. We do our very best to keep the shipping costs as low as possible. This of course in combination with a fast and high quality delivery service. That is why, based on many years of experience, we have chosen the Royal Dutch Post (Post NL) as our preferred postal partner.
The shipping cost for your order depends on the country the product has to be sent to, as well as on the size and weight of the package.
Before you finish your order, you will get an exact quotation of the shipping cost. So you will only make your final decision on ordering our product after you have been informed on the cost for delivering the package to you.
If you have questions about the shipping cost for the delivery, never hesitate to reach out to us via [email protected] or via telephone: +31 20 - 789 33 55 of +31 35- 601 05 86.
CAN I FOLLOW MY ORDER?
Yes, that's possible. With the package code (track & trace) you can track your order on the website of the Royal Dutch Post (Post NL). You will find this code in the shipping confirmation, which we send by email between 17:00 and 23:00 Central European Time (CET) on the day that your order is shipped. For smaller products that are sent as letter post, you will not find a package code in the shipping confirmation. These shipments can therefore not be tracked.
THE DELIVERY RECEIPT = WARRANTY CERTIFICATE
Pay attention! Keep the delivery note. This is also the guarantee certificate.
CANCELED ITEMS
LampLord does its utmost to keep the online offered products constantly up to date. The range is updated daily. In exceptional cases it can unfortunately happen that during the processing of your order it appears that a product that you have ordered cannot be delivered.
Two visitors put the same product in their cart at the same time for instance. Yes, this almost never happens, but well, it is possible. The person who goes to the cash register first and settles the bill will receive the product. It is also possible that the product was sold just before in one of our affiliated stores.
